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T&R Customer Support Initiative During Lockdown and Post Lockdown
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Business and Sales Operations

We are committed to serve you with uninterrupted support for sales and services.

Not only Pan-India, but whole world is being affected due to COVID-19. Some have ground to a halt, while others are needed to accelerate. Regardless of where your organization falls on the spectrum, keeping your business running smoothly and efficiently remains at the core of our business.

We know Transformers and Rectifiers (India) Ltd.’s products and services are essential to your business and we look forward to continuing our tradition of being here for you – our uninterrupted support continues.

Is Transformers and Rectifiers (India) Ltd. Working?
As per Central Government guidelines we are closed up to 3rd May. However, we can be at your service, if required, subject to we receive appropriate permission from concerned authority to be at your service.

Transformers and Rectifiers (India) Ltd. has a long-established history of providing uninterrupted customer support 24X7 for 365 days. During this crisis, will you still able to do that?
We shall continue the tradition of providing customer support 24x7 365 days. Our employees are working remotely (as per the local govt. guidelines) to help and support during the spread of COVID-19 through video conferencing and other available virtual tools.

How can your Sales Team work and meet with customers during this time?
We acknowledge that nothing can replace face to face meeting, however, while working remotely and replacing face-to-face meetings with video conferences, other virtual tool and phone calls, we can use these resources to stay connected and help almost all our customers. You can contact your Regional Offices, and they can make sure you are well taken care of. Our Sales and Management Teams are also always standing by and remain ready to help.

Testing and Support Teams

During COVID-19 we stand by our commitment to deliver the transformers.

We recognize that you have business that still needs to be conducted and goals that still need to be met. It is for this reason that we are still here – ready and able to handle all your induction needs remotely (as per the local govt. guidelines).

If you have Transformers delivery pending, we have started online inspection services. You can see and inspect your ordered transformer after completion of manufacturing as per the technical specification.

You can get in touch with our regional offices, as they can do the necessary arrangements for ease and support.

We shall continue our services even after the lockdown is order to follow the social distancing norms side by side continuing to serve our valued customers.

Service and Technical Support Teams

If you have Transformers and related service questions, we have answers.

We recognize that you have business that still needs to be conducted and goals that still need to be met. It is for this reason that we are still here – ready and able to handle all your transformer related issues remotely (as per the local govt. guidelines)

Rest assured that even during the current COVID-19 crisis, our Service and Technical Support Teams are still structured to promote our “Global Yet Local” belief. This global reach has allowed us to set the world standard for customer service no matter where you are.

Are Field Service Engineers @ Transformers and Rectifiers (India) Ltd. still able to do their full jobs?
Our Field Service and Technical Support Teams are still standing by to help you with expert advice and cost-effective solutions, as always 24x7, 365 days remotely (as per local govt. guidelines). The hallmarks of our unparalleled customer service and support continues to be in the forefront of our offerings:
• Quick response
• Sharing of Extensive technical knowledge
• Vast and in-depth experience
• Readily available parts
• Company-wide dedication to customer delight

Can I still call your Service Team with any questions?
Any time at your convenience. We would be glad to take all your queries or questions sincerely and are here every day — our customer service group will continue to provide unparalleled service 24 hours a day, 365 days a year remotely (as per local govt guidelines).
Transformers and Rectifiers (India) Ltd. Group India field service technicians are best equipped to help you keep your equipment in top condition. They are available remotely (as per local govt guidelines) to guide you for repair, rebuild and preventative maintenance of Transformers and Rectifiers (India) Ltd. supplied Transformers. We can bring your system up to its most technologically advanced level and help with all of your current and future needs. Our customer service and support team is the strongest and most experienced in the industry. Because we know what modifications and upgrades are available, we can help you determine what is best for you and your induction equipment.
You can call us and speak with a highly qualified and knowledgeable member of our service team for quick and professional assistance. This is how we prove that we have the most experience and truly stand behind what we sell even in difficult times

Can your Aftermarket Team still supply parts and perform new upgrades/repairs?
During this crisis, our Aftermarket Team continues to be your Original Equipment Manufacturer (OEM), will make sure that we will provide help remotely (as per local govt. guidelines) so as to have the support you expect and the craftsmanship you deserve. These services include:
• OEM Repairs
• Aftermarket Support
• Preventative Maintenance
• Upgrades

As your OEM, we know that it is the support after the sale that matters most. We truly want to hear from you regarding any issues you may be having or upcoming maintenance you need scheduled.
As we continue to face the unique challenges COVID-19 (coronavirus) presents, we’re doing our best to prioritize the health and safety of our employees, customers, and partners. We’re working together on new ways to help our customers stay safe and continue to conduct business as normal.
We’ll continue to update this page with more resources and information for customers and partners. Thank you for your patience and understanding.

Last Updated April 23, 2020


If you have questions, please feel free to contact us for any of your induction needs including equipment, parts, repairs, sales and technical support of an urgent nature:

For Service:
Contact: +919099003136
Email ID: customercare.in@transformerindia.com


For Marketing:
Contact: +91 9687659504
Email: marketing@transformerindia.com

 

 
     
   
     
 
 
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